Terms of Use

Terms of Use Overview

Welcome to VenPillar Legal IT Services. These Terms of Use (“Terms of Use”) govern your access to and use of all products and services, websites, and apps (collectively, the “Services”) offered by VenPillar Legal IT Services (also referred to as Venture Pillar Legal IT Solutions). By using our Services, you accept and agree to be bound by these Terms of Use, as updated from time to time. If you do not accept any part of these Terms of Use, then do not use our Services. VenPillar Legal IT Services strives to provide secure, reliable, and compliant IT services for law firms, legal departments, and legal professionals in the United States. Please carefully read these Terms of Use to understand your rights and obligations in connection with our Services.

Agreement to Terms

By using or accessing any VenPillar Legal IT Services product, you represent that you are authorized to bind your law firm or other legal organization and are competent to enter into binding contracts under applicable laws. If you entered into these Terms of Use to use our Services on behalf of a business, then you represent that you have the authority to bind such business. Your continued use of our Services constitutes your continued acceptance of these Terms. VenPillar reserves the right to change or amend these Terms at any time without notice to you. Any changes or amendments will be applicable once posted on our website. It is your responsibility to periodically review these Terms for any revisions.

Terminology for VenPillar Legal IT Services

VenPillar Legal IT Services provides full-service IT solutions for the legal profession, including law firms, legal departments, and legal practitioners throughout the United States. Founded by a group of veteran legal IT professionals, VenPillar specializes in legal IT outsourcing, custom legal application development, and technology consulting. VenPillar brings together deep technical know-how and experience from the world of legal to help unify legal project delivery, compliance requirements, and digital transformation throughout the legal practice. All services offered are backed with a dedication to high quality security, confidentiality, and compliance with U.S. mandatory or regulatory requirements. Our understanding of deep technical know-how enables us to address the specific operational demands of the legal domain.

Eligibility of Use and Authorized Users

VenPillar Legal IT Services may be used only by law firms, legal departments, and legal professionals in the U.S. You must be 18 years or older and able to contract on behalf of your firm or business in order to use our Services. By using our Services, you certify that all of the information you give us is correct and that it does not violate any applicable law or regulation that would make you ineligible to use our Services in any way. VenPillar may refuse or discontinue Services to anyone, at any time, in its discretion and without reason based on eligibility standards if we deem such services to violate terms and conditions.

Scope of the Services

VenPillar offers a range of information technology solutions tailored to the legal industry, including but not limited to:

• Legal IT Outsourcing: managed IT project implementation, legal case management systems, and secure client communication portals.
• Legal Application Development: Custom web and desktop applications to support e-law practice management, secure document storage/management, and regulatory compliance.
• Legal Technology Consultation: Strategic enterprise IT infrastructure planning, cybersecurity, and regulatory compliance advisory services.

Service details, deliverables, and timelines are to be mutually agreed and evidenced by project-specific statement of work or consultation agreement. VenPillar Services may be amended or suspended by VenPillar in its sole discretion in the future from time to time upon reasonable advance notice to ongoing engagements.

User Responsibilities and Obligations

As a client of VenPillar Legal IT Services, you consent to:

• Supply to us any and all accurate, complete, and up-to-date information we require in order to perform the Services.
• Make available in a timely fashion any and all cooperation, documentation, and materials that we reasonably require in order to perform the Services and make these available for our personnel.
• Use our Services solely for lawful purposes and in compliance with all legal requirements (including all legal industry-specific requirements) and applicable laws.
• Keep any applicable authentication credentials, passwords, and any access systems and solutions provided by us for your use confidential and not made use of by anyone other than you.
• Immediately notify VenPillar of any unauthorized use, security incident, or breach involving our Services.

In the event of any misuse, fraudulent activity, or breach of these Terms, Services may be temporarily suspended or terminated.

Engagement of Services, Proposals and Agreements

VenPillar service agreements are defined by project-based proposals or consultation agreements. Each proposal reflects scope, deliverables, estimated timelines, and customized cost. All proposals require acceptance by both parties prior to commencement of work. Additional change requests or scope expansion may be subject to revised pricing and timelines agreed to in writing. VenPillar reserves the right to require written confirmation or digital acceptance of all agreements and supporting documentation.

Fees, Invoice and Payment Terms

VenPillar Legal IT Services fees are based upon the scope, complexity, and duration of each legal IT Service Engagement. Prices, payment schedules, and terms of service are detailed in individual service agreements or proposals. Payment of all invoices is due 30 days from receipt unless otherwise stated. Invoices may be subject to interest charges accrued at the maximum rate allowed by state law in the event of late payments. VenPillar maintains the right to suspend or terminate Services for failure to pay fees. All fees are quoted in U.S. dollars and do not include applicable taxes, which are the responsibility of Clients. Refunds or credits shall be issued on a discretionary basis in accordance with the dispute resolution guidelines set forth below and the specific agreement terms.

Intellectual Property Rights Ownership

Unless expressly transferred by written agreement, all proprietary software, documentation, methodologies, and material produced by VenPillar Legal IT Services is the Intellectual Property of VenPillar. Clients are granted a non-exclusive, non-transferable right to use Deliverables only for their internal legal practice management purposes. Any copy or reproduction, dissemination, sale, or re-sale of VenPillar’s Solutions or content is strictly prohibited, other than as permitted by law. Any third-party software or elements included in our deliverables will be subject to the relevant third-parties’ licenses. Feedback or suggestions given to us by clients to help us improve VenPillar’s Services may be adopted by VenPillar without any acknowledgement, compensation, or obligation.

Confidentiality and Security of Data

VenPillar understands that confidentiality and protection of data are important in the legal profession, and both VenPillar and Client agree to treat as confidential all information which is provided or disclosed in the course of provision of Services. VenPillar implements appropriate technical, administrative, and physical security arrangements to protect Client Data against any accidental or unlawful destruction, loss or alteration of, or unauthorized disclosure or access to Client Data. Client is responsible for keeping its access credentials secret and secure and must promptly notify VenPillar of any suspected breach. Save as may be required by law, or as authorized in writing by the parties, neither party will disclose confidential or sensitive Client Data to any third party. On termination of the Services, VenPillar will upon request return or securely destroy all Client Data, subject to applicable law and contractual commitments.

Compliance with Legal and Ethical Responsibilities

VenPillar Legal IT Services aims to assist our clients in addressing their compliance obligations with respect to legal, regulatory, and ethical requirements. Our Solutions have been developed with, among others, reference to U.S. legal requirements, including but not limited to data privacy and security, attorney-client privilege, and law firm professional conduct requirements. Clients remain solely responsible for ensuring that their use of the Services is compliant with all applicable laws, bar association regulations, and court-ordered protocols. VenPillar guides its clients on compliance but does not provide specific legal advice. Clients are advised to consult with in-house or outside counsel regarding specific compliance and regulatory inquiries.

User Content and Data

Client may furnish data, files, and other materials (collectively, “User Content”) to VenPillar Legal IT Services Inc. (“VenPillar”) in connection with VenPillar providing you contracted services (the “Services”). Client will retain ownership of its User Content. In the event client provides User Content to VenPillar for use by VenPillar in connection with the Services, client grants VenPillar a limited, non-exclusive license to use each element of User Content to the extent reasonably necessary to provide the contracted Services. Notwithstanding this Agreement or any Service Order, VenPillar does not own, and Client retains all rights to, User Content and VenPillar will not use User Content for any purpose outside of providing Services. By providing User Content to VenPillar, Client represents and warrants that it owns or has been granted permission to use (and have VenPillar use) User Content for the purposes of VenPillar and Client providing the Services related to that User Content. Client is solely responsible for ensuring that its User Content does not violate the rights of third parties or applicable Law. VenPillar takes reasonable measures to safeguard User Content from unauthorized access or use in accordance with our internal policies and procedures.

Prohibited Usage Activities

Customers and users of VenPillar Legal IT Services may not:

• Use the Services for any illegal, fraudulent, or malicious purposes;
• Attempt to gain unauthorized access to VenPillar systems, infrastructure, or other Client data;
• Transmit a virus, malware, or other harmful code through any VenPillar platform;
• Take action that causes unreasonable degradation in the performance of our Services;
• Reverse engineer, decompile, or disassemble any proprietary software or other technology VenPillar makes available;
• Violate any applicable law, regulation, or rule of professional conduct in its use of our Services.

Violations will subject Customer to immediate suspension and/or termination of access. Violations may also be reported to applicable authorities.

Services Involving Third-Party Software and Integrations

VenPillar Legal IT Services may include or integrate with third-party applications, software, or services incorporated in the deliverables. Use of such third-party components are subject to applicable terms and policies, which VenPillar clients are responsible for reviewing. VenPillar is not liable for the performance, security, or uptime of third-party services not operated or controlled by VenPillar. Any warranties or support for third-party components are granted by the applicable vendor. VenPillar uses commercially reasonable efforts to confirm compatibility and security of integrations with third-party components; however, VenPillar cannot ensure continued accessibility to third-party platforms.

Availability and Maintenance of the Services

VenPillar makes reasonable efforts to ensure high levels of availability, resiliency, and periods of performance for its physical and virtual workspace solution(s). Scheduled or unscheduled maintenance, updates, changes, technical issues, or outages may however impact services for certain periods. VenPillar will make all reasonable efforts to provide advance or written notice of scheduled maintenance to customers and once a service disruption has been identified, VenPillar’s actions will be directed towards restoration of the services. VenPillar shall not be liable for any service disruption or outage events outside its reasonable control. VenPillar may need to perform emergency maintenance without notice if required by customer data protection needs and/or system security.

Warranties and Disclaimers of Services

VenPillar Legal IT Services (“VenPillar”) provides all products and services on an “as is” and “as available” basis without warranties of any kind, whether express or implied. Subject to the foregoing, VenPillar disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Although VenPillar intends to deliver secure, reliable, and compliant products and services, VenPillar does not warrant that Services will be uninterrupted, error-free, or suitable for every client use. No oral or written information or advice given by VenPillar or its agents shall create any warranty beyond that which is expressly stated in these Terms. To the extent any jurisdiction does not permit the exclusion of implied warranties, some or all of the exclusions may not apply.

Limitation of Liability

To the fullest extent permitted by law, VenPillar Legal IT Services and its affiliates, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages or loss of profits, revenues, data, or use incurred by you or others arising from your use of or inability to use our Services. VenPillar’s aggregate liability for all claims relating to the Services will be limited to the amount paid in relation to the Services giving rise to the claims during the 12 month period before the event giving rise to liability. These limitations and exclusions apply whether the claim is based in contract, tort, or otherwise and even if VenPillar has been advised of the possibility of the likely damages.

Indemnifying VenPillar Legal IT Services

Client agrees to defend, indemnify, and hold harmless VenPillar Legal IT Services, its affiliates, employees, and contractors from and against any and all claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or resulting from:

• Client’s breach of these Terms of Use;
• Client’s violation of any applicable law or regulation;
• Client’s violation of any intellectual property or privacy right of any person or entity; and
• Misuse or unauthorized use of VenPillar’s Services or deliverables.

VenPillar has the right, in its sole discretion and at its own cost, to assume the exclusive defense and control of any matter subject to client indemnification otherwise.

Term, Suspension, Termination

Terms of Use begin when you first access or use VenPillar’s Services and shall continue until terminated by either VenPillar or the client. Either party may terminate a service engagement upon written notice, which notice will be subject to the terms of any particular agreement. VenPillar may suspend or terminate Services for breach of these Terms, failure to pay, or if continued provision would present a risk to security or violation of law. On termination, each party’s rights and licenses cease, outstanding fees become payable immediately. Confidentiality, intellectual property, indemnification, and limitations of liability survive termination.

Dispute Resolution and Governing Law

These Terms of Use and any action based on or arising from them shall be governed in accordance with the laws of the State of North Carolina, without respect to its conflict of law principles. Both parties agree to use all reasonable efforts to resolve disputes amicably, by means of good faith negotiations. If unable to resolve any disputes amicably, such disputes shall be submitted to and finally resolved by binding arbitration in Charlotte, North Carolina, in accordance with the rules of the American Arbitration Association, and judgment on the arbitration award may be entered in any court having competent jurisdiction. Clients consent to waive trial by jury or participation in a class action relating to these Terms.

Notice and Communication

Any legal notices or other communications required or permitted under these Terms will be given in writing and delivered to the other party, either by email sent to [email protected] or by certified mail delivered to VenPillar Legal IT Services, 1000 W 4th St Ste 80, Charlotte NC 28202. VenPillar may give general notices to customers by posting them on VenPillar’s website (https://venpillar.com/) or by sending them to a contact email provided. It is the client’s responsibility to keep VenPillar updated of current and accurate contact information. Such notices will be effective when received or posted.

Privacy Policy Notice

VenPillar has a strong commitment to the privacy and protection of client and personal information. Our Privacy Policy, a copy of which may be found at our website, outlines how we collect, use, and protect client information in the course of delivering our Services. If you are using VenPillar Legal IT Services, you agree to our collection and use of information as described in the Privacy Policy. Should there be any conflict between these Terms and the Privacy Policy, the Terms shall control because they pertain to the provision and use of Services.

Amendments and Revisions to the Terms of Use

VenPillar Legal IT Services (“VenPillar”) reserves the right, in its sole discretion, to change, modify, or revise these Terms Of Use at any time. Any changes are effective immediately upon posting of a revised version to our website. Material changes to these Terms Of Use will be provided to clients by email or other commercially reasonable method. Use of our Services following the posting of any changes constitutes acceptance of the revised Terms. If you do not agree to any change in the Terms Of Use, you must cease using our Services and notify VenPillar in writing of non-acceptance within thirty (30) days after notice is given.

Severability and Waiver

If any clause of these Terms of Use is found to be void, illegal, or unenforceable then that clause will be deemed severable and the remaining clauses shall remain in full force and effect. VenPillar’s inability to enforce any right or provision of these Terms will not constitute a waiver of such right or provision unless acknowledged by VenPillar in writing. In addition, the waiver granted to you under these Terms of Use shall apply only to the instance in which it was granted and not to any subsequent or future instances.

Assignment and Assignment of Agreements

You may not assign or transfer these Terms of Use, or any rights or obligations hereunder, by operation of law or otherwise, without the prior written consent of VenPillar Legal IT Services. VenPillar Legal IT Services may assign its right to these Terms of Use in whole or in part to any current affiliate or successor or surviving entity pursuant to a merger, acquisition, or sale of substantially all assets, without your consent. These Terms of Use shall bind and inure to the benefit of you and us, and our respective heirs, successors, and permitted assigns.

Entire Agreement

This Agreement and any applicable service agreements, proposals, and the referenced Privacy Policy, collectively constitute the entire agreement between you and VenPillar Legal IT Services for the use of the Services. They supersede all prior agreements, understandings, or communications, written or oral, relating to the subject matter herein. Any additional, different, or conflicting terms proposed by clients are expressly rejected and shall be ineffective unless expressly agreed to in writing by VenPillar.

Force Majeure Events

VenPillar Legal IT Services won’t be responsible for any failure or delay in carrying out its obligations under these Terms caused by things outside of the ordinary course of action for a commercial technology provider, including but not limited to, acts of god, disasters, war, terrorism, labour disputes, government actions, or telecommunications or internet service outages or failures. If a force majeure event occurs, VenPillar will use reasonable efforts to recommence Services as soon as commercially reasonable.

Contact for Inquiries

For questions, issues, or requests regarding these Terms of Use or our Services, please reach out to VenPillar Legal IT Services at:

Location:	1000 W 4th St Ste 80, Charlotte NC 28202
Phone:	(980) 986-1349
Email:	[email protected]
Web:	https://venpillar.com/

Our organization is ready to help law firms, legal departments, and attorneys across the United States with any questions related to legal IT project requirements, regulatory compliance, and digital transformation.

Acknowledgment and Agreement

To access or use VenPillar Legal IT Services you confirm you have read, understood, and agree to be bound by these Terms of Use. You represent to us that you are authorized to enter into these Terms on behalf of your law firm or legal organization. Please contact us with questions regarding your rights and obligations under these Terms prior to using our Services. Your continued dealings with VenPillar constitutes your agreement to, and acceptance of, these Terms of Use.